Terms of Service

Article 1 (Purpose)

These Terms govern the rights, obligations, and responsibilities between Innostock (the "Company") and users in connection with the use of the demand forecasting, ordering, and inventory management service "Innostock" (the "Service") provided by the Company, as well as other necessary matters.

Article 2 (Definitions)

1. "Service" means all features provided by the Company, including demand forecasting, order management, and inventory analysis.
2. "User" means any member or non-member who uses the Service provided by the Company under these Terms.
3. "Member" means a person who has registered by providing personal information to the Company and may continuously use the Service.
4. "Content" means the sales/inventory data uploaded by the user to the Service and the forecasting/analysis results generated therefrom.

Article 3 (Posting and Amendment of Terms)

1. The Company posts the contents of these Terms on the Service screen so that users can easily understand them.
2. The Company may amend these Terms within the scope that does not violate applicable laws. In case of amendment, the effective date and the reason for the amendment will be announced from 7 days before the effective date (30 days before for changes that are unfavorable or material to users). For changes unfavorable to users, the Company will additionally give individual notice by email or the like registered at sign-up.
3. If the Company, when announcing the amended Terms under the preceding paragraph, has clearly notified that failure to express refusal by the effective date will be deemed consent, and the user does not express refusal by the effective date, the user is deemed to have agreed to the amended Terms.
4. If a user does not agree to the amended Terms, the user may terminate the use contract.

Article 4 (Conclusion and Termination of the Use Contract)

1. The use contract is concluded when the user agrees to the Terms, applies for membership, and the Company accepts the application.
2. The Service is provided to businesses and individuals aged 19 or older, and the Company does not accept membership from children under the age of 14.
3. The Company may refuse acceptance of, or subsequently terminate, an application that falls under any of the following:
   • Using another person's identity or providing false information
   • Interfering with the normal operation of the Service or violating laws or these Terms
4. Users may request membership withdrawal (termination of the use contract) at any time through customer support (email or the in-service 1:1 inquiry), and the Company will process it without delay in accordance with applicable laws. Upon withdrawal, the user's personal information is destroyed or retained in accordance with the Privacy Policy, and Uploaded Data in accordance with Article 15.

Article 5 (Provision and Change of the Service)

1. The Company provides users with demand forecasting, ordering, and inventory management features and ancillary services.
2. The Company may change all or part of the Service as required for operational or technical reasons, and will give prior notice of material changes.

Article 6 (Suspension of the Service)

The Company may temporarily suspend the Service in case of unavoidable reasons such as system maintenance, replacement, failure, loss of communication, or force majeure, and will give prior notice where possible.

Article 7 (Notices to Members)

1. Where the Company gives notice to a member, it may do so by email, SMS, in-service notification, or the like that the member registered at sign-up or provided to the Company.
2. For notices to an unspecified number of members, the Company may substitute individual notice by posting on the Service screen or notice board. However, matters that materially affect a member's own rights or obligations are notified individually.

Article 8 (Fees and Payment)

1. Service fees and payment methods follow the Service screen or separate notices. Displayed fees are exclusive of VAT.
2. The Company may change fees, and will give prior notice of the effective date and details of the change to existing users at least 30 days before the effective date. Changed fees apply to payments made after the announced effective date.
3. Temporary fees such as a launch price apply for the announced period; fees applicable thereafter will be announced separately.

Article 9 (Refunds)

Matters concerning refunds and withdrawal of subscription are governed by the Refund Policy.

Article 10 (Obligations of the User)

• Users must comply with applicable laws, these Terms, and the Company's notices.
• Users are responsible for safely managing their account credentials and may not transfer or lend them to third parties.
• If a user becomes aware that their account has been stolen or is being used by a third party without authorization, the user must immediately change the password and notify the Company.
• Users must ensure that uploaded data does not contain content that infringes the personal information or rights of third parties.
• Users are responsible for ensuring the accuracy, completeness, and timeliness of the data they upload or enter into the Service.
• Users must not, without the Company's prior consent, collect or copy the Service or its data by automated means (crawling, scraping, macros, etc.), or place an excessive load on the Service.

Article 11 (Obligations of the Company)

The Company strives to provide a stable and continuous Service in accordance with applicable laws and these Terms, and protects users' personal information in accordance with the Privacy Policy.

Article 12 (Consent to Receive Advertising Information)

1. The Company may provide information necessary for performance of the contract, such as service operation/improvement and new feature announcements, by email or the like.
2. Where the Company transmits advertising information for commercial purposes (marketing, promotions, etc.), it obtains the user's prior consent in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the user may refuse receipt at any time.

Article 13 (Rights to Content)

1. Rights to the data uploaded by the user and to the analysis results thereof belong to the user.
2. The Company processes such data only to the extent necessary to provide and improve the Service, and does not disclose the user's data externally or use it for separate AI model training.
3. Intellectual property rights to the Service itself (software, screens, design, trademarks, etc.) belong to the Company.

Article 14 (User's Warranty of Authority over Data, and Indemnification)

1. The user warrants that they hold the lawful authority to use and provide all data they upload to or enter into the Service.
2. The user is responsible for any and all disputes, claims, or damages arising from uploading or using, without authority, the data of others (such as the company they belong to or other third parties), and the Company is not liable for the same.
3. If the Company receives a claim for damages, a lawsuit, or any other objection from a third party due to the user's breach of this Article, the user shall indemnify the Company at the user's own expense and responsibility, and shall compensate the Company for any damages incurred.

Article 15 (Retention, Return, and Deletion of Uploaded Data)

1. (Definition) "Uploaded Data" means the user's business-related data — such as sales, inventory, SKU, and purchase-order data — that the user uploads or enters in order to use the Service (the portion of the "Content" defined in Article 2 that the user directly uploads or enters). Uploaded Data does not, in principle, contain personal information, and the Company uses it solely for the purpose of providing the Service.
2. (Retention period) The Company retains Uploaded Data for as long as the user uses the Service.
3. (Export and deletion at any time) During the period of use, users may at any time export and retrieve their Uploaded Data as a file (e.g., Excel), and may delete it themselves using the "Reset all" feature within the Service. In that case, to guard against accidental deletion, the Company retains the SKU, inventory, and purchase-order data as of immediately before deletion for 30 days for recovery purposes and then destroys it; during that period the user may request recovery through customer support. However, some data, such as raw daily sales data, is deleted immediately and cannot be recovered.
4. (Upon cancellation or expiry of a subscription) Where a paid subscription is canceled or expires, the Company retains Uploaded Data for 90 days from the date of cancellation or expiry — so that the user may resume use or retrieve the data — and destroys it thereafter.
5. (Upon withdrawal or a deletion request) Where a user withdraws membership or requests deletion of Uploaded Data, the Company destroys it within 30 days of the request.
6. (Backups) The Company does not keep separate routine backups of Uploaded Data. The recovery copies under Paragraphs 3 and 5 are destroyed once the applicable period (30 days) elapses.
7. (Method of destruction; how to request) Uploaded Data is deleted by a method that makes recovery impossible. Requests for export or deletion may be submitted through the in-service 1:1 inquiry or to support@getinnostock.com.
8. (Analysis results) Forecast and analysis results generated from Uploaded Data are subject to the same retention and destruction standards under this Article. However, for the purpose of responding to disputes relating to purchase orders and inventory and of substantiating the basis of its outputs, the Company may retain forecast-run history — such as the input sales history at the time of the forecast, the Company's forecast outputs, the user's adjustments (expected growth rate, discontinuation, manual overrides, etc.), recommended order quantities, inventory at the time, target months of inventory, and future forecast values — for up to 5 years.

Article 16 (Restriction of Service Use and Appeals)

1. If a user violates these Terms or applicable laws, the Company may restrict the user's use of the Service in stages — warning, temporary suspension, permanent suspension (termination of the use contract) — according to the severity of the violation.
2. If a user fails to pay fees by the due date, the Company may demand payment within a reasonable period, and may restrict or suspend the Service if payment is not made within that period. Where a user is in arrears on fees, the Company may claim late-payment interest on the unpaid amount, up to the statutory commercial interest rate (6% per annum) under the Commercial Act.
3. If a user objects to the Company's restriction measure, the user may file an appeal in accordance with the procedure set by the Company, and the Company will resume the Service without delay if the appeal is found to be justified.

Article 17 (Disclaimer and Limitation of Liability)

1. Demand forecasts, recommended order quantities, and similar outputs provided by the Service are statistical estimates based on past data and are for reference only. The Company does not guarantee the accuracy or completeness of forecasts.
2. Responsibility for business decisions such as actual ordering, inventory, and purchasing, and for their outcomes, lies with the user.
3. Because the Service's forecasts are based on the data the user uploads or enters, the Company is not liable for forecast outputs resulting from inaccurate or incomplete data uploaded or entered by the user, or for any damages arising therefrom.
4. The Company is not liable for damages caused by reasons beyond its reasonable control, such as force majeure, the user's fault, or failures of third-party services.
5. (Limits of the liability cap) The limitations in Paragraph 6 below do not apply to damages caused by the Company's intent or gross negligence, and the Company is not relieved of such liability.
6. (Scope of damages) To the extent permitted by applicable law, the Company's liability for damages is limited to direct damages actually incurred by the user, and the Company is not liable for indirect damages such as lost profits, opportunity costs, or decline in inventory value. This does not apply where the Company knew or could have known of such circumstances.

Article 18 (Dispute Resolution)

1. The Company strives to promptly handle legitimate opinions or complaints raised by users. Users may submit inquiries and complaints through customer support (phone 070-8058-9569 · email support@getinnostock.com).
2. In the event of a dispute between the Company and a user, both parties shall negotiate in good faith to resolve it amicably.
3. If the dispute is not resolved through negotiation under the preceding paragraph, the user may apply for redress or dispute mediation to the following bodies:
   • Consumer Counseling Center: 1372 (www.ccn.go.kr)
   • Korea Consumer Agency, Consumer Dispute Mediation Committee: 1372 (www.kca.go.kr)
   • Electronic Documents & Transactions Dispute Mediation Committee: 1661-5714 (www.ecmc.or.kr)
   • Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)

Article 19 (Governing Law and Jurisdiction)

These Terms are interpreted in accordance with the laws of the Republic of Korea. Any lawsuit regarding a dispute between the Company and a user arising in connection with the use of the Service shall be subject to the exclusive jurisdiction of the Seoul Central District Court.

This English version is provided for reference only. In case of any conflict or difference in interpretation between the Korean and English versions, the Korean version shall prevail.