Refund Policy

This Refund Policy sets out the criteria for refunds and withdrawal of subscription for paid fees of the Innostock Service provided by Innostock (the "Company"). Matters not stipulated in this Policy are governed by the Act on Consumer Protection in Electronic Commerce and other applicable laws.

1. Subscription Payment and Cancellation

1. Paid subscriptions are charged on a monthly basis, and use of the Service begins immediately upon payment.
2. Users may cancel the subscription at any time before the next payment date; upon cancellation, no fee is charged from the next billing cycle.
3. An already-paid subscription may be used until the end of that billing cycle.
4. The Company may change fees, and will give prior notice of the effective date and details of the change to existing users at least 30 days before the effective date. Changed fees apply to payments made after the announced effective date.

2. Withdrawal of Subscription

1. Users may request withdrawal of subscription (a refund) within 7 days of the payment date.
2. However, because this is a digital service that begins immediately upon payment, once use of the Service has commenced after payment — meaning sales/inventory data has been uploaded and core features such as demand forecasting have been run — withdrawal may be restricted under Article 17(2) of the Act on Consumer Protection in Electronic Commerce. Merely logging in does not constitute commencement of use; in that case a full refund is available within 7 days of the payment date.
3. The Company clearly discloses this withdrawal restriction at the payment step, and users can review the main features and refund conditions before payment through the service introduction and this policy.

3. Refund Criteria

• Where the user could not use the Service normally due to a cause attributable to the Company (e.g., a major service outage): the amount corresponding to the period not used will be refunded.
• Refunds due to the user's simple change of mind: subject to the withdrawal criteria in Article 2 above.
• Cancellation during a monthly subscription period: the Service may be used until the end of the billing cycle; no pro-rata refund is provided for the remaining period.

4. Refund of Overpayments

If, due to a cause attributable to the Company, a user pays an excessive or erroneous amount (e.g., double billing, charges after cancellation, or an incorrect amount), the Company refunds the full overpaid amount using the same method used for payment. Where a refund by the same method is not possible, the refund is made by another method, and the Company bears any costs incurred.

5. Refund Method and Processing Time

Refunds are, in principle, made using the same method used for payment, and are processed within 7 business days from the date the refund request is approved. Depending on the payment method, it may take additional time for the refund to be reflected.

6. How to Request a Refund

To request a refund, please contact us at the address below with your sign-up information and the reason for the refund.

• Email: support@getinnostock.com

This English version is provided for reference only. In case of any conflict or difference in interpretation between the Korean and English versions, the Korean version shall prevail.